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P&P+Return Policy

Original work and commissions will be sent either  by courier (and will be FREE on orders of £450 or above),  or delivered personally for FREE if you live in my area

Please note that Free Shipping applies to the UK only , for international  delivery please contact me : swpastelpets@aol.com

Prints are sent via Royal Mail, and will also be FREE IN THE UK (no minimal order)

For international prints delivery costs please refer to the link below:

https://mademe.co.uk/shop/sw-pastel-pets/

Although it is normally quicker, please allow  5-10  days to receive your Artwork & prints  but  longer during special holiday times or delays due to postal strikes.

Other than damage, I will not accept returns on any of my Mademe products

For commissions returns please refer to my What Ifs? page

(Please note that the 25% deposit on the agreed price is not refundable) 

If an order is damaged during shipment, please contact me as soon as you received it.

To expedite the process please take some photos of the damaged unopened package and then the damaged Artwork or prints; these photos will be used for submitting an appropriate claim to the shipping courier

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